dhk91's Privacy Policy

We collect various types of information during registration and use of dhk91. This information comes from three main sources: what you provide directly, what our system records automatically, and what is verified through third parties.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Payment method details — information required for bKash, Nagad, Rocket, Upay, or bank transfer
• Documents submitted for identity verification (national identity card or equivalent)
• Information provided when contacting the support team

1.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Logs of which pages were visited and how long you stayed
• Session information collected through cookies and similar tracking technologies
• Transaction history and gaming activity details

1.3 Information Received from Third Parties

We may use approved third-party verification services for identity verification and fraud prevention purposes. Such information is used only for security and compliance needs.

dhk91 uses your personal information only for the following legitimate purposes. We never use information for unrelated purposes without your consent or a legal obligation to do so.

2.1 Account Management & Service Delivery

• Completing the registration process and keeping your account active
• Processing deposit and withdrawal transactions (minimum deposit ৳200, minimum withdrawal ৳500)
• Correctly applying bonuses and rewards
• Storing gaming history and resolving disputes

2.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring age verification — services are for those aged 21 or above only
• Implementing responsible gaming policies and processing self-exclusion requests
• Responding to legitimate information requests from relevant authorities

2.3 Improving User Experience

• Personalising services according to your preferences
• Providing support in both Bengali and English
• Improving the platform's technical performance and security
• Sending you relevant promotional information (you may unsubscribe at any time)

dhk91 does not sell your personal information to third parties. We do not share your information with anyone except in the specific circumstances below.

3.1 Service Provider Partners

To operate our services, we work with certain trusted third parties, such as payment processing services (bKash, Nagad, Rocket, Upay, and partner banks), identity verification services, cybersecurity providers, and gaming software suppliers. Only the information necessary for those partners to perform their services is shared with them, and they are contractually prohibited from using it for any other purpose.

3.2 Legal Obligations

In the case of a court order or a legitimate request from a government authority, dhk91 may disclose information within the bounds of the law. In such cases, we always aim to provide only the minimum information necessary.

3.3 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. However, the new operating entity will also be required to comply with this Privacy Policy.

dhk91 takes the highest industry-standard technical and organisational measures to protect your information. The key elements of our security framework are as follows.

4.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Strong encryption applied to data at rest
• Regular security audits and vulnerability testing
• Suspicious activity detection systems
• Two-factor authentication

4.2 Data Retention Period

Your information is retained for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud. After that, the information is securely deleted or anonymised.

The dhk91 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our site function properly and improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional Cookies: To remember your language preferences and settings
• Analytics Cookies: To understand how the site is used — these collect anonymous information

5.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. However, please note that disabling some cookies may cause certain features of the site to not work properly.

As a user of our platform, you have several important rights regarding your personal information. dhk91 respects these rights and helps you exercise them.

6.1 Data Access & Portability

You can find out at any time what information we hold about you. Upon request, we will provide a copy of your information in an easily accessible format.

6.2 Correction & Updates

If there is any incorrect or outdated information in your profile, you may request a correction. Providing accurate information also helps ensure you receive the best service.

6.3 Deletion Request ("Right to Be Forgotten")

In certain circumstances you may request that your personal information be deleted. However, this request may be partially limited in cases of legal obligations, active disputes, or incomplete financial transactions.

6.4 Objection to Processing & Restriction Requests

You may object to the processing of your information for specific purposes, particularly for marketing communications. We will respond to any such request within a reasonable time.

6.5 How to Exercise Your Rights

To exercise any of the above rights, email us or contact us via live chat. We are ready to assist in both Bengali and English, 24 hours a day, 7 days a week.

dhk91's services are strictly for individuals aged 21 or above. We do not intentionally collect any information from minors. If we suspect that a minor has created an account, we will immediately close that account and delete the associated information.

If parents believe their child has registered on our platform, please contact our support team immediately.

To operate our services, information may in some cases be transferred to servers outside Bangladesh. During such transfers, we ensure that appropriate protective measures are in place and that third-party service providers are contractually bound to meet our privacy standards.

For data transfers, we use the highest industry-standard security protocols and encryption to ensure your information remains protected even in transit.

dhk91 reserves the right to amend or update this Privacy Policy at any time. If changes are made, we will publish a notice on the platform and, for significant changes, will endeavour to notify users at their registered email address.

Continued use of the service after an update will be considered acceptance of the revised Policy. We therefore recommend that you visit this page regularly.

At dhk91, we are deeply committed to responsible gaming. We may use data from analysis of user behaviour to identify problematic gaming patterns. In such situations, our responsible gaming team may reach out to the relevant user.

When a request for self-exclusion or deposit limits is made, the relevant information is processed and stored securely. Information from such requests is not used for any marketing purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.